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Privacy Policy

Privacy Policy at Macarthur Hire Pty Limited

Macarthur Hire is dedicated to ensuring the privacy of individuals in contact with our company. This document outlines our privacy principles and practices.


Information We Collect

Macarthur Hire gathers and securely stores personal details including your name, home address, phone number, credit card credentials, email, age, gender, and profession. At times, we might also record a video or photograph of you for specific purposes. We pledge to safeguard your data using advanced security technologies and protocols.



How We Use Your Information

Your data is crucial for delivering services, processing payments, and implementing security protocols. You are free not to provide us with your personal information. However, this might limit our ability to offer you comprehensive services and various payment methods.

In some instances, we may need to share your data with external organizations like credit reference agencies. We insist these organizations treat your data with the utmost security and confidentiality, using it solely for intended purposes. Your data will not be sold or traded to any third party without your explicit consent.



Access to and Correction of Your Information

To maintain accurate records, we encourage you to inform us of any changes to your personal details. If you need to access or update the personal information we have about you, you can contact the privacy officer at Macarthur Hire.

From time to time, we may update you on our new products or services. If you prefer not to receive these updates, please let our privacy officer know.



Cookies and Online Tracking Technologies

Our website engages third-party services, like AdRoll, which place cookies on your browser for targeted advertising and analytic reporting. You may opt out of such advertising by following guidance provided on the Office of the Australian Information Commissioner website.


Timing for Access to Information

You can expect Macarthur Hire to make all reasonable efforts to grant you access to your personal data within 30 days from the date of your request. If your request is straightforward and doesn’t involve a large amount of information, we aim to provide the details within 14 days.


Addressing Privacy Concerns


Macarthur Hire knows that privacy is not just a concern for us, but also for our customers and other parties we interact with. Therefore, safeguarding the personal information we hold is a commitment we take very seriously. This is in line with:

  • Our legal duties under the Privacy Act 1988 (Cwlth)
  • Our ethical and business responsibilities
  • Our service commitment to you

Dealing effectively with privacy-related complaints is a top priority for Macarthur Hire.


Guiding Principles for Complaint Handling

When addressing complaints about privacy, Macarthur Hire abides by the following principles:

  • Every complaint is treated with the seriousness it deserves.
  • We handle each complaint in a prompt and confidential manner.
  • Filing a privacy complaint won’t affect your existing obligations or any commercial relationship between you and Macarthur Hire.

Who is Eligible to File a Complaint?

If you have shared your personal information with Macarthur Hire, you have the right to:

  • Lodge a complaint
  • Request an investigation into your complaint
  • Have your complaint handled according to Macarthur Hire’s privacy complaints policy

Defining a Privacy Complaint

A privacy complaint is any issue you have regarding how we handle your personal information. This can involve:

  • How we collect your data
  • How we store your data
  • The ways we use or disclose your data
  • How we provide access to your data

Filing a Privacy Complaint

Macarthur Hire prefers to resolve issues at the local level whenever possible. Should you have a complaint concerning our privacy practices, please contact Macarthur Hire’s privacy officer.

All complaints will be recorded in Macarthur Hire’s database or complaints register.

You have the option to file your complaint either orally or in writing. Usually, Macarthur Hire’s privacy officer is your point of contact for discussing or resolving the issue. If the complaint is not resolved to your satisfaction, it will be elevated to the next level of management.